Hotel Front Office: Operations and Management (Oxford Higher Education)
Hotel Front Office is a comprehensive textbook specially
designed to meet the needs of undergraduate degree/diploma students of
hotel management and hospitality courses. It explores the core concepts
of front office operations and management and uses numerous examples,
photographs, flowcharts, formats, and illustrations to explain them.
Divided
into three parts, the first part on The Hospitality Industry gives an
introduction to the hospitality industry and then acquaints the readers
with the classification and organization of hotels. The second part on
Front Office Operations explains front office organization, internal and
external communication and room tariff. The guest cycle, which includes
the stages of pre-arrival (reservation), arrival (registration), stay
(guest services), and departure (check out and settlements), is
explained in detail. This section also includes chapters on front office
accounting, night auditing, safety and security of guests, and computer
applications in front office. The final section on Front Office
Management imparts an understanding of the key managerial concepts like
yield management and forecasting to help generate optimum revenue;
evaluation of hotel performance; and preparation of budgets.
Contemporary issues like human resource management, environment
management, and total quality management are also explored in this
section.
Students of hospitality studies will find this book
useful for its coverage of the key concepts of front office operations
and management explained through industry-related examples, flowcharts,
tables, formats, and photographs. With its practice-oriented approach,
the book would also be useful to front office professionals.
