Total Quality Management and Business Process Transformation-------khanna

Quality Concepts and Its Evolution • Quality Gurus • ISO-9000 Series of Standards • QS 9000 Quality Management Systems • ISO-14000 : Environmental Management Systems • OSHA-18001 : Occupational Health and Safety Assessment Series • Quality System Documentation • Quality Audit • Total Quality Management : Methodology and Implementation • Quality Circles • Statistical Process Control • Quality Function Development • Taguchi Methods for Total Quality Control • Just-in-time & Total Quality Management • Failure Mode and Effect Analysis (FEMA) • Defects, Reliability and Availability • Six Sigma Quality Strategy • Business Process Re-engineering • Human Behaviour & Theory X, Y, Z • Leadership & Quality Management • Change Management • Creativity and Innovations  • Knowledge Management • National & International Quality Awards • Case Studies • ISO 9000: Quality System Model Elements & Standards • ISO 14001, EMS • OHSAS-18001 Standard.